Site Information

Shipping and Returns

We are located in Phoenix AZ & we ship to the US & Canada using the United States Postal Service (USPS) Priority Mail service.  Orders received before 1PM (Arizona time) are fulfilled and shipped the same day. 

We have simplified the USPS shipping charges as indicated below.

U.S. SHIPPING CHARGES (U.S.P.S. Flat Rate Shipping)
Order Amount Priority (3-5 Days) Express (2-3 Days)
up to $49.99
$6.95 $28.95
$50.00 or More
FREE! $28.95

*The shipping transit times above do not count the day an order is placed.

*Express orders are guaranteed 2-Day delivery (including weekends)

 

 

 

 

 

 

 

 

 

 

 

 

STATE SALES TAX INFORMATION

Because we are located in Arizona, we are required by law to collect all state and local sales taxes based on the destination of the order.   Therefore, all Arizona customers will be charged the current AZ State Sales Tax.  All orders from customers outside of Arizona will not have to pay state sales tax.

 The Internet Tax Moratorium only provides that no new taxes can be applied to the internet itself and charges for Internet services, such as access charges. However, the Internet Tax Moratorium does not affect sellers who use the Internet as a medium to market their products. These sellers are subject to the same rules that have always applied to catalog sales, which means that sellers with a presence in a state must collect the state sales tax.

  • Sales tax is charged shipping and handling for orders delivered to Arizona only.

  • Many states also tax home delivery shipping and handling charges.

  • For Catalog and Internet Orders, tax rates are determined based on the delivery address of the order.

  • Orders mailed to APO/FPO addresses are not subject to sales and use taxes.

STATE TAX RATES ARE SUBJECT TO CHANGE AT ANYTIME.
 
 
INTERNATIONAL SHIPPING
 
We also ship to the following countries:
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de.png dk.png fr.png gb.png nl.png  
 
 
 
 
 
 
 




  • Shipping service levels are International First class parcel and the cost is a flat rate fee.
  • Exact shipping charges are provided at checkout, but range from $16.75 - $19.95 USD per shipment.  We do not offer FREE international shipping.
  • Service levels vary between 7 - 16 business days, depending on the country and exact address.
  • International tracking and signature confirmations are provided on shipments valued over $100.00 dollars.

  • Austria
  • Australia
  • Canada
  • Denmark
  • France
  • Great Britian
  • Germany
  • Nethelands
  • Norway
  • Sweden
  • Switzerland

 

RETURNS

We have a 30 day money back return policy.  Simply return any item to us in its orginal condition within 30 days of the purchase date and we will process a full refund for the product.  We do not pay for return shipping and we do not "refund" shipping costs. We are not responsible for items that may be lost during the return process.  Please use shipment tracking & signature confirmation when sending items back in order to avoid shipment tracking & lost shipment problems.

If you have created an account, you can login to your account on the top right on our webiste, and request a return within your account.  This ensures we have a record of the return and we are aware of the return request.  This helps expedite refund processing.

Refunds can be expected within 7 - 14 business days after we receive a return. 

 

Thank you.