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Shipping and Returns

We are located in Phoenix AZ & we ship to the US, Canada & international locations using the United States Postal Service (USPS) Priority Mail service.  Orders received before 1PM (Arizona time) are fulfilled and shipped the same day.  We provide shipment tracking numbers in all order confirmation emails.  Complete package tracking is available on the USPS website.

Christmas 2016: Order on or before December 20th for Christmas delivery.  

Hanukkah 2016: Order on or before December 19th for Hanukkah delivery. 

 

Our simplified USPS shipping charges are below.

Shipping to the USA and Canada

U.S. Shipping Rates (USPS Shipping)

Order Amount Standard Shipping (4 - 6 Days) Priority Mail (2 - 3 Days)
Up to $25 $3.95 $6.95
$25 - $35 $4.95 $7.95
$35 - $55 $6.95 $10.95
$55 - $65 $8.95 $11.95
Over $65 FREE! $12.95

Please Note: The shipping times above do not include the day the order is placed. Express orders are guaranteed 2-Day delivery including weekends.

Canada Shipping Rates (USPS Shipping)

Orders over $100 ship FREE. Orders under $100 will be charged a $16.95 flat rate.

Shipping to Other Countries

We also ship to the following countries via USPS International First Class Mail:

  • Austria
  • Australia
  • Canada
  • Denmark
  • France
  • Great Britian
  • Germany
  • Nethelands
  • Norway
  • Sweden
  • Switzerland

International Shipping Rates

International shipping rates range from $16.75 - $19.95 USD per shipment. You may calculate your exact shipping charges in the shopping cart by using the Estimate Shipping tool. We do not offer FREE international shipping.

Delivery to international countries may vary between 7 - 16 business days, depending on the country and exact address. International tracking and signature confirmations are provided on shipments valued over $100.00 dollars.

Return Policy

If you are not satisfied with your order, we offer a money-back return policy. Simply return any item to us in its orginal condition and we will process a full refund for the product. We do not pay for return shipping and we do not "refund" shipping costs. We are not responsible for items that may be lost during the return process. Please use shipment tracking and signature confirmation when sending items back in order to avoid shipment tracking and lost shipment problems.

For US and most international countries: You may return your item(s) up to 30 days from the order date.

For EU countries: You may return your item(s) up to 14 days from the date of receiving your order.

If you have created an account, you can login to your account on the top right on our webiste, and request a return within your account. This ensures we have a record of the return and we are aware of the return request. This helps expedite refund processing but it is NOT required.

Refunds are processed within 2 - 3 business days after we receive a return, however the refund may not appear on your credit card statement until the next billing month.

Sales Tax

Because we are located in Arizona, we are required by law to collect all state and local sales taxes based on the destination of the order.   Therefore, all Arizona customers will be charged the current AZ State Sales Tax.  All orders from customers outside of Arizona will not not be charged state sales tax.

Please Note: EU Customers must pay VAT to EU authorities if the gift order is large and the EU Authority requires VAT payments.

  • Sales tax is charged shipping and handling for orders delivered to Arizona only.
  • Many states also tax home delivery shipping and handling charges.
  • For Catalog and Internet Orders, tax rates are determined based on the delivery address of the order.
  • Orders mailed to APO/FPO addresses are not subject to sales and use taxes.

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